Frequently Asked Questions
Everything you need to know about your Basanti experience.
How long does it take for my order to be delivered?
We typically ship domestic orders within 5-7 business days. Custom-made or handcrafted pieces may take up to 12-15 days to ensure the highest quality before reaching your doorstep.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that custom-stitched outfits and accessories are eligible for exchange only in case of manufacturing defects.
Do you offer international shipping?
Yes, we bring the essence of Basanti to the world. We ship to over 50 countries, with shipping costs and delivery timelines calculated at checkout based on your location.
How do I ensure I pick the right size for my outfit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest going for the larger size for a comfortable fit.
Are the colors of the products accurate to the photos?
We strive to display our colors as accurately as possible. However, due to different screen resolutions and the handcrafted nature of our fabrics, slight variations may occur.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's journey in real-time.